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In a Load Balanced terminal server environment, it must be ensured that each primedocs client has exclusive access to the cache. This can be ensured by properly deploying the cache folder. Optionally, the primedocs client can be excluded from Active State monitoring in the terminal server.

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Settings for Outlook

Outlook's security model assumes by default that up-to-date antivirus software is installed. However, in Terminal Server or Citrix environments, Outlook cannot retrieve this status. This results in the user having to constantly confirm primedocs access to the Outlook address book.

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Further Outlook configuration options are described here.

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Citrix XenApp

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and Terminal Server

For more information, see the following articles:

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