{"xsrfToken":"d06a15ddd8c8e9aec21335887605963dfa1eecf1_lout","branding":{"id":"4","key":"psd","name":"OneOffixx","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c21700","headerLinkHoverBGColor":"#c21700","headerBadgeColor":"#c21700"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fcab7af8-1a85-4cb3-bf96-bc7706ad0f15/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjQyOGM3MC1lOTJlLTRjNzAtOGY0Zi00NmVmMDBlNTE3ZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZjYWI3YWY4LTFhODUtNGNiMy1iZjk2LWJjNzcwNmFkMGYxNSI6WyJyZWFkIl19LCJleHAiOjE3MzMyMzk2MzgsIm5iZiI6MTczMzIzOTAzOH0.Sic_bUyC3iLGpPNP8D8mpZ995NArN-tIHUnPLDYKpro&client=12428c70-e92e-4c70-8f4f-46ef00e517f9&mode=fit","logoId":"fcab7af8-1a85-4cb3-bf96-bc7706ad0f15","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Service Desk ","sharedPortalName":"PrimeSoft Support Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen zu unserem Service Desk ","sharedPortalName":"PrimeSoft Support Desk","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to our Service Desk ","sharedPortalName":"PrimeSoft Support Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dd304f","helpCenterTitleColor":"#dd304f","bannerMediaApiUrl":"https://api.media.atlassian.com/file/68129b22-8282-465e-946c-9e9c9d155af5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjQyOGM3MC1lOTJlLTRjNzAtOGY0Zi00NmVmMDBlNTE3ZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY4MTI5YjIyLTgyODItNDY1ZS05NDZjLTllOWM5ZDE1NWFmNSI6WyJyZWFkIl19LCJleHAiOjE3MzMyMzk2MzgsIm5iZiI6MTczMzIzOTAzOH0.uLx_Fcfs7vGKGini5C_0d-wSiKCSqspFrzBac8nvdwM&client=12428c70-e92e-4c70-8f4f-46ef00e517f9&height=300&mode=fit","bannerMediaApiFileId":"68129b22-8282-465e-946c-9e9c9d155af5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"psd","projectId":10007,"serviceDeskId":4,"name":"OneOffixx","description":"<p>Welcome to the OneOffixx Service Desk</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"82","name":"Configuration change","descriptionHtml":"","callToAction":"Configuration change","introHtml":"<p>You would like to request a change of the configuration.</p>","icon":10522,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[19],"key":""},{"id":"83","name":"Configuration bug","descriptionHtml":"","callToAction":"Configuration bug","introHtml":"<p>You would like to report a configurational bug.</p>","icon":10469,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[20],"key":""},{"id":"84","name":"Change Request of Software","descriptionHtml":"","callToAction":"Change Request of Software","introHtml":"<p>You would like to hand in a change request for the software.</p>","icon":10532,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[19],"key":""},{"id":"85","name":"Software bug","descriptionHtml":"","callToAction":"Software bug","introHtml":"<p>You would like to report a software bug.</p>","icon":10550,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[20],"key":""},{"id":"37","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[20],"key":""},{"id":"86","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>You require any general support.</p>","icon":10466,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[21],"key":""},{"id":"90","name":"Update request","descriptionHtml":"","callToAction":"Update request","introHtml":"","icon":10550,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[26],"key":""},{"id":"87","name":"Template Change / Creation","descriptionHtml":"","callToAction":"Template Change / Creation","introHtml":"<p>You would like to change any template or request the creation of a new template.</p>","icon":10496,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[19],"key":""},{"id":"88","name":"Template Bug","descriptionHtml":"","callToAction":"Template Bug","introHtml":"<p>You want to report a bug in a template.</p>","icon":10482,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[20],"key":""},{"id":"89","name":"Request received from your email support channel.","descriptionHtml":"","callToAction":"Request received from your email support channel.","introHtml":"<p>Emailed request</p>","icon":10527,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://primesoft-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"Change Request"},{"id":20,"name":"Report a bug"},{"id":21,"name":"Request support"},{"id":26,"name":"Software Update beantragen"}],"orderMapping":{"11":[39,37],"21":[86],"26":[90],"19":[87,84,82,73,39],"20":[88,85,83,37],"8":[39,37],"9":[39,37],"10":[39,37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cb79d6dc-368f-39c7-9865-cc114541a154","appLinkName":"System Confluence","appLinkUrl":"https://primesoft-group.atlassian.net/wiki","spaceKey":"PD","spaceName":"primedocs","spaceUrl":"https://primesoft-group.atlassian.net/wiki/spaces/PD","isServer":false},"labels":[],"projectKey":"OO","serviceDeskId":4,"kbLinkDomainURLs":["https://primesoft-group.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjQyOGM3MC1lOTJlLTRjNzAtOGY0Zi00NmVmMDBlNTE3ZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzMyNDAyMzgsIm5iZiI6MTczMzIzOTAzOH0.h2MM5YwNh0PsBGtLvozTHoozKzGqHAc7gIdrozCjACc","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"12428c70-e92e-4c70-8f4f-46ef00e517f9","tokenDurationInMins":20}},"sharedPortal":{"name":"PrimeSoft Support Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://primesoft-group.atlassian.net/wiki","kbLinkDomainURLs":["https://primesoft-group.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}